Some local franchises are BBB accredited, while others are not.
The national headquarters often averages between 1.3 to 1.5 out of 5 stars based on user reviews.
While the corporate headquarters in Dallas often holds high letter grades, customer-submitted reviews on the BBB frequently tell a different story:
Common complaints filed through the BBB include aggressive marketing (unsolicited mail/calls), low-ball offers, and pressure tactics during negotiations. Common Feedback Themes
"We Buy Ugly Houses" (the trademarked brand for ) generally maintains an A+ rating from the Better Business Bureau (BBB) at the corporate level. However, because the company operates as a network of over 1,100 independently owned franchises , individual BBB scores, accreditation status, and customer reviews vary significantly by location. BBB Performance Overview