: Offers a Topics report with "Trending Topics" and "Detailed View" sections.
: Provides a Tags report to monitor conversation types and training needs. Tagged
: In marketing, you can filter revenue and lead data by the page topic or tag the user first interacted with to see which content drives the most value. How to Use These Reports Effectively : Offers a Topics report with "Trending Topics"
: Monitor metrics like reply time per tag to see which issues take your team the longest to solve. How to Use These Reports Effectively : Monitor
A (or Tagged report) is a data visualization tool used primarily in customer service and marketing to track the volume and trends of specific conversation themes. By tagging interactions with relevant "Topics," businesses can identify the primary reasons customers reach out and uncover recurring pain points. Key Benefits of a Topics Report