T-Mobile offers two distinct methods for paying off a competitor's device, depending on whether a customer wants to keep their current hardware or upgrade to something new.
: Within 30 days of activation, users submit their reimbursement request online at promotions.t-mobile.com . t mobile buy my phone
: This program is for customers who love their current device but want a different carrier. T-Mobile will reimburse the remaining device payment balance up to $800 per line (for up to 4 lines) via a virtual prepaid Mastercard. This is particularly popular for Verizon users, as those phones are often already unlocked. T-Mobile offers two distinct methods for paying off
: For those looking for a fresh start, this program requires customers to trade in their old device and purchase a new one from T-Mobile. They will reimburse remaining phone payments and early termination fees (ETFs) up to $800 per line . How the Reimbursement Works T-Mobile will reimburse the remaining device payment balance
: Once approved—which typically takes about 15 days—T-Mobile sends a virtual prepaid Mastercard via text message. Long-Term Value and Trade-Ins
It is important to note that T-Mobile does not pay the previous carrier directly. Instead, the process follows a specific reimbursement cycle:
: Customers port their number to a qualifying T-Mobile plan.