Follow the prompts to select the items you wish to return. Step 3: Generate and print a prepaid return shipping label.
Note that all returns, gift cards, or store credits issued before May 1, 2025 , are no longer accepted due to a change in company ownership.
Pack your items securely and drop them off at the designated carrier. Key Return Policies forever 21 buy online return in store
Refunds are issued to the original payment method and typically take 2–3 weeks to process after the warehouse receives the items. Important Limitations
Direct exchanges are not offered. If you need a different size or color, you must return the original item for a refund and place a new order. Follow the prompts to select the items you wish to return
Enter your order number and email address in the portal.
Retail stores cannot accept returns for international orders placed through Global-e. Help | Return Policy - Forever 21 Pack your items securely and drop them off
As of April 2026, . All items bought through the Forever 21 website or mobile app must be returned via mail through their online portal. Return Process for Online Orders