The authors argue that most unethical behaviour isn't the result of "bad people" doing bad things, but rather "good people" being unaware of the psychological biases that cloud their judgment.
Just as we have limits on our cognitive abilities (bounded rationality), we have psychological limits that prevent us from seeing the ethical dimensions of our choices. Blind Spots: Why We Fail to Do What's Right and...
Organizations should audit their incentive structures. If you reward only the "bottom line," you are architecting an environment where ethical blind spots flourish. The authors argue that most unethical behaviour isn't
We hold people less accountable for unethical actions when they are carried out through third parties or "outsourced." How to Close the Gap Blind Spots: Why We Fail to Do What's Right and...
Recognize that you will be tempted in the moment and set "pre-commitment" strategies.