The return period begins on the day you receive the product. 15 days. My Best Buy Plus™ & Total™ Members: 60 days.
Laptops with cellular capabilities often fall under a stricter 14-day window regardless of membership status. Key Policy Details for Open-Box Items
Most standard laptops do not incur a restocking fee at Best Buy, unlike some other retailers or specific "activatable" cellular devices. best buy open box laptop return policy
Items must be returned with all original contents and packaging. If a laptop is returned missing components (like the power adapter), a deduction may be taken from your refund—typically around 15% .
The fastest method. Bring the laptop, receipt (digital or paper), and all accessories to the Customer Service desk . The return period begins on the day you receive the product
Refunds are typically issued to the original form of payment. For mail-in returns, processing takes 7–10 business days once received.
Open-box laptops still carry a manufacturer's warranty, which usually resets to the date of your purchase. Return Methods Laptops with cellular capabilities often fall under a
For online orders, you can print a prepaid shipping label from your Best Buy account. Important Caveats Best Buy Return & Exchange Policy